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Privacy Policy

Healing Telephone Counselling Services willingly adheres to the Privacy Act and The Privacy Amendment Act (2001) and will protect the hard copy of your details – private and confidential.

What do I do if I have a complaint?

If a person has a complaint about the telephone counselling service it is expected that they will:

1. Raise the complaint directly with their counsellor so that the counsellor has an opportunity to resolve the problem. The counsellor will refer the matter to the relevant person if the problem relates to matters outside the counselling process.
2.If the person complaining is not satisfied with the outcome after talking to their counsellor they could contact the telephone counselling Privacy Officer directly at Privacy@healingtelephonecounselling.com.auThe Privacy Officer will investigate the complaint quickly and thoroughly and will notify the complainant of the result.

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